In the Quality check any errors that the import contains are shown alongside the number of items for which the error occurs. In order to check out the errors, you have to select the field within your import you want to check. In your project navigate to Setup > Setup import > Import quality. Here you can select a field for which you want to check if there are any errors by clicking on the gear icon in the top right corner and selecting "Import settings".
Types of errors
There are a number of different errors that the Quality check will show. You will encounter most of the following error messages:
- 'id'/'description'/'brand' is empty
- 'id'/'gtin'/'ean' contains values that are not unique
'id'/'description'/'brand' is empty
What does the error mean? If the error is shown it means that the field you linked in the "Import settings" is empty for a number of products. You can click on the error to see for which items the field is empty.
How do I solve this error? How to solve this error depends on the missing information and if the information is available in another field of your items. For example, if the size is missing for some products but you have always included the size in your titles, you can use a search for value rule in your export channels to fill in the missing sizes. However, if the information is not available in another you will have to add the information in your import file.
'id'/'gtin'/'ean' contains values that are not unique
What does the error mean? Identifiers such as id, gtin, and ean codes should be unique for every item, meaning that there should not be multiple items that have the same identifier. If it does happen that one of these identifiers is shared between items you will see this error.
How do I solve this error? There are two ways to solve the error. If the items that share the identifier are the same item, you can use a deduplicate items rule in every export channel. Consider using our master rule groups feature to save time.
However, if you want to keep both items because they are two different variants of the same product you need to change the identifiers in your import file.