Note I: We now support return orders for Bol.com and To Be Dressed (more supported channels will follow).
Note II: Download the latest version of the Magento 2 plugin in order to support return handling. You can find the latest version on this page.
The return process
The process of returns put simply exists of the following steps.
- A customer returns a product that was bought on Bol.com or To Be Dressed (this can be due to a number of multiple reasons). The return is registered at Bol.com or To Be Dressed.
- The returned order notification will be pushed through to your webshop.
- You can then choose how to handle the return:
Status Description Accept The returned item was received and accepted, the customer is refunded. Reject The returned item was not received or not accepted, the customer will not be refunded. Repair The returned item was repaired and sent back to the customer, they will not be refunded. Exchange The returned item was exchanged, customer is not refunded. Keep The customer is refunded, but keeps the product. Cancel The return request is cancelled, the customer is not refunded.
- The chosen status is sent to Bol.com or To Be Dressed and your customer will be updated (and dependent on the choice of return, they will receive a refund).
To enable order returns, ensure you are using Magento 2, are connected to Bol.com or To Be Dressed and have the latest version of the Magento 2 plugin. Within Channable the order returns functionality can be enabled in by navigating to Setup > Orders > Your order connection > Options and selecting the "Send Returns" option.
If everything is setup correctly the order returns can be seen in order overview under Orders > Product returns.
In Magento 2
Within Magento 2, the returned orders can be found under Marketing > Channable > Returns, and will look like this:
On the right, at the 'Action' column the shop owner can choose how they want to handle the returned order.