In this article we will explain the different statuses you can see in the order overview in Channable. We advise you to read our help center article on the working of order connections, before reading this article.
An order in Channable can have one of four statuses:
- Waiting: The order has been shipped, but no Track and Trace (T&T) code has been added. Channable waits 3 hours for a T&T code to be added. If no code is added after the waiting time, the order status in the marketplace is updated without a T&T code.
- Shipped: The order has been shipped and the order contains a T&T code. The order status in the marketplace is updated with the T&T code information.
- Not shipped: The order has not been set to shipped yet by the retailer.
- Cancelled: The order is cancelled by the retailer.