We now support return orders for Bol.com and To Be Dressed (more supported channels will follow).
The process of returns put simply is:
- A customer returns a product that was bought on Bol.com or To Be Dressd(this can be due to a number of multiple reasons). The return is registered at Bol.com or To Be Dressed.
- The returned order notification will be pushed through to your webshop.
- You can then choose how to handle the return:
Status Description Accept The returned item was received and accepted, the customer is refunded. Reject The returned item was not received or not accepted, the customer will not be refunded. Repair The returned item was repaired and sent back to the customer, they will not be refunded. Exchange The returned item was exchanged, customer is not refunded. Keep The customer is refunded, but keeps the product. Cancel The return request is cancelled, the customer is not refunded.
- The chosen status is sent to Bol.com or To Be Dressed and your customer will be updated (and dependent on the choice of return, they will receive a refund).
To enable order returns, ensure you are using Lightspeed and are connected to Bol.com or To Be Dressed. Within Channable these order returns can be enabled in "Setup" > "Orders" > "Options" and select "Send Returns" and save:
If everything is setup correctly the Order returns can be seen in "Orders" -> "Product returns":
Within Lightspeed, the returned orders can be found under 'Orders > Returns' and will look like this:
Clicking on the order number will provide a new screen in which the return can be handled.