We now support return orders between Magento 1 and Bol.com (more supported channels will follow).
The process of returns put simply is:
- A customer returns a product that was bought on Bol.com (this can be due to a number of multiple reasons). The return is registered at Bol.com.
- The returned order notification will be pushed through to your webshop.
- You can then choose how to handle the return:
Status Description Accept The returned item was received and accepted, the customer is refunded. Reject The returned item was not received or not accepted, the customer will not be refunded. Repair The returned item was repaired and sent back to the customer, they will not be refunded. Exchange The returned item was exchanged, customer is not refunded. Keep The customer is refunded, but keeps the product. Cancel The return request is cancelled, the customer is not refunded.
- The chosen status is sent to Bol.com and your customer will be updated (and dependent on the choice of return, they will receive a refund).
To enable order returns, ensure you are using Magento 1, are connected to Bol.com and have the latest version of the Magento 1 plugin. Within Channable these order returns can be enabled in "Setup" > "Orders" > "Options" and select "Send Returns" and save:
If everything is setup correctly the Order returns can be seen in "Orders" -> "Product returns":
In Magento 1:
Within Magento 1, the returned orders can be found under 'Sales > Channable > Return Requests' and will look like this:
On the right, the shop owner can choose how they want to handle the returned order.