Every 18 months it is necessary to refresh your connection to Ebay. If you don't refresh the connection in time, your eBay API will show a "Failed" status. If you have enabled error notifications in your Channable account, you will receive an email notification about this one week in advance. You can follow the steps below to refresh your eBay API.
1) Create a new Ebay connection
Go to 'Connections' under your name in the upper right corner.
Next, click 'Add a new connection'
Find the eBay connection within the other connections and select it.
Clicking the 'Connect with Ebay'-button will redirect you to Ebay, where you can sign in with your Ebay account.
After doing this, Ebay will redirect you back to your Channable account where you can find the new Ebay connection.
2) Contact our support team
Please send an email to email@example.com with the subject line 'Replace eBay connection because of expired token'. It is important in this email to specify which Ebay connection should be replaced. Our support team will let you know as soon as it's replaced. We strive to process your request within 24 hours.